My goal is to create magic. For myself, for others and for brands, every damn day.
TELL YOUR STORY
We all have stories to share with the world. We just need to discover the best, most authentic way to do so.
All the while staying true to ourselves, our values and our purpose.
So, how can I help you tell yours?
I specialise in the Customer Journey.
Through a range of capacities I can help your brand, big or small, create the best customer experience possible. For your unique audience. In this day and age there is no excuse for bad customer service, it can make or break a business – don't let it break yours.
We will look into your team management, staffing, operations, online and in-person experience, messaging, and more to develop a strategy that makes you and your team happy, who, in turn, will make your customers happy.
A bespoke consultation is the starting point. I watch, learn and feed back anything that needs highlighting, good or bad. From here we evaluate how much time and money needs to be spent, on both sides. Believe me when I say, I am not in this for the money, I do this because I believe in elevating the human experience.
Often, you will find that with a few human resources tweaks and some best-practices implemented, everything will start falling into place.
In my experience, the biggest change takes place when you streamline your online and in-person experiences. It's all about managing expectation.
I don't build audiences. I build communities —Through authentic connection, collaboration and interaction.
Audiences can be purchased; communities must be earned.
I created STUDIO1402 as a hub for my clients, where they can dip in and out of our services as and when they need.
We offer a list of services that can be tailored into the ideal package based on your brand's specific wants and needs.
Social Media Management
We entrusted Hattie with our brand because she was passionate about telling our story. She understood our message and was excited to share that with our audience. Through several meetings with our staff she quickly narrowed down the areas in which we could improve. Once the ball was rolling we went from strength to strength. The help we recieved with manageing our operations was brilliant and enabled us to perform better, which lead to our customer satisfaction more than doubling in only a few short months.
I work with individuals in a process I call lifestyling.
A combination of life coaching, personal styling and interior designing. Focusing on all elements of health, wellness and mindset.
A holistic approach to levelling up our lives.
We build a foundational plan based on your goals, dreams and desires, then take the necessary steps to get us where we want to be.
Life is not about compartmentalising the things that are important to us into separate sections. But should be seen as a whole book where each element builds the character narrative, giving way to the natural flow of each chapter leading to the telling of a beautiful story.
You see, you can't have one without the other.
I was stuck in a rut. I thought I knew what I wanted from life but the pandemic made me question everything. After spending just a short time with Hattie I realised I needed to make some changes. We worked out a plan and she supported me every step of the way. Now, I am happier than ever. In a job I love, a home that I adore and feeling like the best, most authentic version of myself.
Hattie is inspirational. I am forever grateful for her help and guidance in levelling-up my life.
ELEVATING THE HUMAN EXPERIENCE